Customer Support Officer

Job Description:

We are looking for a dedicated Customer Support Officer to join our team at Philippine Airlines in Parañaque, NCR, PH. As a part-time Associate Level role, you will be responsible for providing excellent customer service to our passengers and ensuring their overall satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with booking flights, changing reservations, and resolving issues - Handle customer complaints and provide appropriate solutions - Collaborate with other departments to ensure seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on airline policies and procedures to provide accurate information to customers

Requirements: - 3 years of experience in customer service or a related field - Resilient and energetic personality traits - Strong cooperation and strategic planning skills - Excellent communication and problem-solving abilities - Ability to work well under pressure and handle difficult situations with grace

Benefits: - Free accommodation - Travel and spending expenses covered - Profit sharing opportunities

Working Environment: Join a dynamic team at Philippine Airlines where you will have the opportunity to thrive in a high-energy workplace focused on delivering impactful results.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants are encouraged to apply.

Deadline to apply: 2024-05-25

If you meet the requirements and are excited about the opportunity to join a leading airline company, we encourage you to submit your application today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.