Customer Support Officer

Job Description:

As a Customer Support Officer at Lazada Philippines located in Taguig, NCR, PH, you will be responsible for providing exceptional customer service to our valued customers. In this part-time Associate Level position, you will have at least 4 years of experience in customer support roles. We are looking for confident and passionate individuals who possess excellent teamwork and people management skills.

Responsibilities: 1. Handle customer inquiries and provide accurate and timely responses via phone, email, and live chat. 2. Assist customers with order placement, tracking, returns, and exchanges. 3. Resolve customer complaints and issues in a professional and efficient manner. 4. Collaborate with other departments to address customer concerns and improve overall customer experience. 5. Maintain up-to-date knowledge of products, services, and promotions to assist customers effectively. 6. Monitor customer satisfaction levels and identify areas for improvement. 7. Meet and exceed customer service goals and targets set by the company.

Requirements: 1. At least 4 years of experience in customer support or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 4. Proficiency in Microsoft Office and CRM software. 5. Bachelor's degree in business administration or a related field is preferred. 6. Must be confident, passionate, and have strong people management skills.

Benefits: 1. Medical coverage. 2. Free accommodation. 3. Gym membership.

Working Environment: At Lazada Philippines, we promote equality and fairness for all employees. We strive to create a diverse and inclusive work environment where everyone feels valued and respected.

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.