Remote Customer Support Representative

Job Description:

We are looking for a dedicated and adaptable Remote Customer Support Representative to join our team at Lazada Philippines. As a part-time Associate Level employee based in Davao City, Davao, PH, you will be responsible for providing outstanding customer support to our clients through various communication channels.

Responsibilities: 1. Respond to customer inquiries and issues promptly and professionally. 2. Resolve customer complaints and problems in a courteous manner. 3. Communicate with customers via phone, email, and chat. 4. Provide product information and assistance to customers. 5. Keep accurate records of customer interactions and transactions. 6. Collaborate with other departments to address customer needs. 7. Utilize data to identify trends and suggest improvements for customer support processes. 8. Assist in training new team members as needed. 9. Meet and exceed customer satisfaction goals.

Requirements: 1. 4 years of experience in customer support or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong emotional intelligence and decision-making skills. 4. Ability to work independently and as part of a team. 5. Proficient in using customer support software and tools. 6. Must have a dedicated home office space with a reliable internet connection. 7. High school diploma or equivalent required, college degree preferred.

Benefits: - Dental insurance - Parental leave - Travel & spending expenses - Opportunity for career growth and advancement within the company

Working Environment: At Lazada Philippines, we believe in leveraging data to inform decisions and drive strategic initiatives. As a Remote Customer Support Representative, you will have access to data analytics tools and resources to help you provide the best customer support possible.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, religion, sexual orientation, disability, or age. We encourage individuals from underrepresented groups to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.