Customer Support Representative

Job Description:

Kumu is looking for a dynamic and customer-focused individual to join our team as a Customer Support Representative. As part of our fast-growing company, you will be responsible for providing exceptional customer service to our users, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via email, chat, and phone - Resolve customer issues and complaints efficiently and effectively - Provide product information and technical support to customers - Assist in troubleshooting and resolving customer account issues - Collaborate with other team members to ensure a seamless customer experience - Participate in training and development programs to stay up-to-date on product knowledge and customer service best practices

Requirements: - Bachelor's degree or equivalent work experience - 1+ years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities - Resilient and reliable attitude - Team player with the ability to adapt to changing environments - Proficiency in Microsoft Office and other customer service software - Ability to work independently and prioritize tasks effectively

Benefits: - Joining bonus for new hires - Travel opportunities for top performers - Profit sharing for all employees

Working Environment: At Kumu, we empower our employees to take ownership of their work and make impactful decisions. We foster a collaborative and supportive environment where everyone's voice is heard and valued.

Equal Opportunity Statement: Kumu is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: 2024-07-07

Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers at Kumu! Apply now to be considered for this exciting part-time position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.