Remote Customer Support Specialist

Job Description:

Qwikwire, a leading fintech company based in Makati, NCR, PH, is seeking a Remote Customer Support Specialist to join our team on a part-time basis. As an entry-level position, no extensive experience is required, but a minimum of 1 year in a customer service role is preferred.

Responsibilities: 1. Provide exceptional customer support to users through various channels such as email, chat, and phone. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Maintain accurate records of customer interactions and transactions. 5. Contribute to knowledge base articles and FAQs for customer self-service. 6. Identify and escalate priority issues to the appropriate department. 7. Assist in monitoring and analyzing customer feedback to improve services and products.

Requirements: 1. Dedicated and independent with a strong work ethic. 2. Excellent communication and problem-solving skills. 3. Ability to work well in a remote team environment. 4. Familiarity with customer support software and CRM systems. 5. High level of innovation and emotional intelligence. 6. Ability to adapt to a fast-paced work environment. 7. Fluency in English (written and verbal).

Benefits: - Medical coverage - Remote work flexibility - Disability insurance

Working Environment: At Qwikwire, we strive to pursue excellence in every endeavor and set a high standard for achievement. Our team is driven, collaborative, and always looking for ways to innovate and improve.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement: Qwikwire is an equal opportunity employer. We welcome and encourage diversity in the workplace and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.