Customer Support Specialist

Job Description:

Avion School is seeking a part-time Customer Support Specialist to join our team in Pasig, NCR, PH. As an Associate Level specialist, the ideal candidate will have at least 2 years of experience in customer support roles. We are looking for a resourceful and confident individual who possesses strong leadership and presentation skills.

Responsibilities: 1. Provide exceptional customer support via phone, email, and live chat channels. 2. Assist customers with product inquiries, account issues, and technical support. 3. Resolve customer complaints efficiently and professionally. 4. Collaborate with the sales and product teams to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and follow-up actions. 6. Identify and escalate priority issues to the appropriate team members. 7. Stay up-to-date on product knowledge and industry trends to better assist customers. 8. Continuously improve customer support processes and procedures.

Requirements: 1. 2+ years of experience in customer support roles. 2. Resourceful and confident attitude. 3. Strong leadership and presentation skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Excellent communication skills, both written and verbal. 6. Proficiency in Microsoft Office and customer support software. 7. Bachelor's degree in a relevant field preferred.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Paid overtime opportunities. 3. Gym membership for employees. 4. Positive and inclusive working environment dedicated to understanding and exceeding customer expectations.

Equal Opportunity Statement: Avion School is an equal opportunity employer and we welcome applicants of all backgrounds, races, genders, and abilities to apply for this position. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-12

Join our team at Avion School and help us deliver top-notch customer support to our students and partners. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.