Customer Support Specialist

Job Description:

AIDE Home Health Care is seeking a dedicated and passionate Customer Support Specialist to join our team in Pasig, NCR, PH. As a part-time Associate Level position, the Customer Support Specialist will be responsible for providing exceptional customer service to our clients and their families.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist clients in scheduling appointments and coordinating services with our caregivers. 3. Address and resolve customer complaints or issues to ensure customer satisfaction. 4. Provide support to our caregivers in the field and relay important information between clients and caregivers. 5. Collaborate with other departments to improve overall customer experience and efficiency.

Requirements: 1. Minimum of 4 years of experience in customer support or a related field. 2. Strong communication and negotiation skills. 3. Creative problem-solving abilities to address complex customer needs. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Proficiency in using customer support software and tools.

Personality Traits: 1. Dedicated to providing exceptional service to our clients. 2. Passionate about helping others and making a difference in their lives.

Soft Skills: 1. Strong negotiation skills to resolve conflicts and reach mutually beneficial outcomes. 2. Creative problem-solving abilities to address unique customer situations.

Benefits: 1. Retirement plan for eligible employees. 2. Parental leave for new parents to bond with their children. 3. Gym membership to promote employee health and wellness.

Working Environment: At AIDE Home Health Care, we prioritize understanding and empathy in all interactions. Our team is dedicated to supporting our clients and caregivers with compassion and professionalism.

Equal Opportunity Statement: AIDE Home Health Care is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-06-12

If you meet the qualifications and are ready to join a team that values customer service and compassion, we encourage you to apply for the Customer Support Specialist position at AIDE Home Health Care.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.