Customer Support Specialist

Job Description:

We are looking for a motivated and reliable Customer Support Specialist to join our team at Universal Robina Corporation in Manila, NCR, Philippines. As an entry-level position, this part-time role requires at least 1 year of experience in customer service or a related field.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Handle customer inquiries, complaints, and feedback in a professional and timely manner - Assist customers with product information, order processing, and issue resolution - Collaborate with other departments to ensure customer needs are met - Maintain accurate records of customer interactions and transactions - Identify and communicate customer trends to the management team

Requirements: - Strong communication skills, both written and verbal - Excellent planning and organizational abilities - 1 year of experience in customer service or a related field - Motivated and reliable team player - Ability to work independently and in a fast-paced environment - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent

Benefits: - Disability insurance - Paid overtime - Free accommodation

Working Environment: At Universal Robina Corporation, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional customer support and we encourage collaboration and innovation in everything we do.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Universal Robina Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.