Customer Support Specialist

Job Description:

As a Customer Support Specialist at Shopee Philippines, your primary responsibility will be to provide exceptional customer service to our online shoppers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with order placements, product inquiries, and returns - Resolve customer complaints and issues by providing effective solutions - Collaborate with other departments to address customer concerns and improve processes - Maintain detailed records of customer interactions and transactions - Identify trends in customer feedback and suggest improvements to enhance the customer experience - Stay up-to-date on company policies, products, and promotions

Requirements: - Strong communication skills, both verbal and written - Excellent problem-solving abilities - Motivated and hardworking attitude - Ability to work well under pressure and multitask - Previous customer service experience is a plus, but not required - High school diploma or equivalent - Ability to work part-time hours, with flexibility to work weekends and holidays

Benefits: - Travel & spending expenses - Employee discounts - Remote work flexibility - Opportunity to unleash creativity in a setting that celebrates and nurtures innovation

Equal Opportunity Statement: Shopee Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applicants of all backgrounds to apply for this position.

Deadline to apply: July 15, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the world of customer support at Shopee Philippines! Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.