Customer Support Specialist - Work from home

Job Description:

Sprout Solutions is seeking a motivated and independent Customer Support Specialist to join our team on a part-time basis. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. This position will be a work-from-home opportunity based in Quezon City, NCR, PH.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Resolve customer issues and complaints with a focus on customer satisfaction - Educate customers on our products and services - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Continuously strive to improve customer support processes and procedures - Stay up-to-date on product knowledge and industry trends

Requirements: - 4 years of experience in customer support or a related field - Strong communication skills and the ability to work independently - A cooperative attitude and the ability to persuade customers effectively - Proven track record of providing excellent customer service - Proficient in using customer support software and Microsoft Office Suite - High school diploma or equivalent required

Personality Traits: - Motivated: Self-driven and eager to provide exceptional customer service - Independent: Able to work effectively without direct supervision

Soft Skills: - Cooperation: Willingness to work collaboratively with team members and customers - Persuasion: Ability to influence customers and resolve issues effectively

Benefits: - Employee discounts on products and services - Paid Time Off (PTO) for part-time employees - Gym membership reimbursement

Working Environment: At Sprout Solutions, we value creativity and innovation. As a Customer Support Specialist, you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures innovation.

Deadline to Apply: Please submit your application by July 12, 2024.

Equal Opportunity Statement: Sprout Solutions is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.