Live Chat Assistant

Converge ICT Solutions Inc. is looking for a motivated and driven Live Chat Assistant to join our team in Taguig, NCR, PH. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer service or a related field.

Responsibilities: - Engage with customers through live chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner - Proactively reach out to customers to gather feedback and suggestions for improvement - Collaborate with various departments to ensure seamless communication and resolution of customer concerns - Use creativity and project management skills to develop initiatives to enhance the overall customer experience - Maintain accurate records of interactions and transactions with customers

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a customer-centric approach - Ability to multitask and prioritize tasks effectively - Experience using live chat platforms and CRM systems - Motivated and driven individual who thrives in a fast-paced environment - Demonstrated creativity and project management skills

Benefits: - Visa sponsorship for qualified candidates - Travel opportunities for training and development - Vision insurance for eligible employees

Working Environment: At Converge ICT Solutions Inc., we strive to create an environment that sparks creativity and motivation. We believe in fostering a culture that inspires greatness and encourages employees to reach their full potential.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Converge ICT Solutions Inc. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and celebrate individuals of all backgrounds and identities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.