Live Chat Assistant - Work from home

Job Description:

NextPay is currently seeking a dedicated Live Chat Assistant to join our team remotely from home. As a Live Chat Assistant, you will be responsible for providing excellent customer service and support to our clients through live chat communication. This role is part-time and entry-level, ideal for individuals who are hardworking, independent, and looking to gain experience in the customer service industry.

Responsibilities: 1. Respond to customer inquiries and provide assistance through live chat. 2. Maintain a professional and friendly tone in all customer interactions. 3. Resolve customer complaints and issues in a timely and effective manner. 4. Collaborate with team members to ensure seamless customer experience. 5. Keep accurate records of customer interactions and transactions. 6. Identify opportunities for process improvement and provide feedback to management. 7. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Strong communication skills and a customer-oriented mindset. 2. Ability to work independently and adapt to a fast-paced environment. 3. Proficient in typing and using live chat software. 4. Excellent presentation skills and a team player mentality. 5. High school diploma or equivalent. 6. Ability to work a flexible schedule, including evenings and weekends.

Benefits: 1. Dental insurance for part-time employees. 2. Profit sharing opportunities based on performance. 3. Parental leave options for new parents.

Working Environment: At NextPay, our team members are valued for their hard work and dedication to our mission. We strive to create a working environment where everyone can align their work with a greater purpose, contributing to a meaningful mission.

Equal Opportunity Statement: NextPay is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.