Live Chat Associate

Job Description:

Universal Robina Corporation is seeking a dynamic and energetic Live Chat Associate to join our team in Parañaque, NCR, Philippines. This part-time role at the Associate Level requires a minimum of 3 years of experience in customer service or related field. The ideal candidate will possess strong cooperation and problem-solving skills, along with a resilient and can-do attitude.

As a Live Chat Associate, you will be responsible for providing excellent customer service through our online chat platform. Your duties will include responding to customer inquiries and concerns in a timely and professional manner, resolving customer issues efficiently, and escalating complex problems to the appropriate team members. You will also be responsible for maintaining accurate records of customer interactions and feedback.

In addition to excellent communication skills, the successful candidate will have a strong attention to detail and the ability to multitask in a fast-paced environment. You must be comfortable working with computer systems and have a good understanding of online chat platforms and customer relationship management software.

At Universal Robina Corporation, we offer employee discounts, remote work flexibility, and visa sponsorship for eligible candidates. Our working environment is data-driven, and we encourage our employees to leverage data to inform decisions and drive strategic initiatives.

If you are a proactive and customer-focused individual with a passion for providing top-notch service, we encourage you to apply for this exciting opportunity. The deadline to apply is May 6, 2024.

Equal Opportunity Statement: Universal Robina Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.