Live Chat Associate - Work from home

As a Live Chat Associate at San Miguel Brewery Inc., you will be responsible for providing exceptional customer service through live chat interactions. This position is a part-time role that allows you to work from the comfort of your own home in Makati, NCR, Philippines.

Responsibilities: 1. Respond to customer inquiries and provide assistance in a timely and professional manner through live chat. 2. Assist customers with product information, order processing, and issue resolution. 3. Ensure accuracy in all interactions and maintain a high level of attention to detail. 4. Utilize analytical skills to identify trends and provide feedback to improve customer experience. 5. Collaborate with other team members to ensure a seamless customer service experience. 6. Meet and exceed performance metrics and goals set by the company.

Requirements: 1. Minimum of 4 years of experience in customer service or related field. 2. Excellent communication skills, both written and verbal. 3. Confident and resilient personality traits to handle challenging customer situations. 4. Strong analytical skills and attention to detail. 5. Ability to work independently and in a team environment. 6. Experience with live chat software is a plus.

Benefits: 1. Joining bonus for successful candidates. 2. Gym membership to promote a healthy work-life balance. 3. Training and professional development opportunities to enhance your skills.

Working Environment: At San Miguel Brewery Inc., we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing top-notch customer service while maintaining a supportive and collaborative work environment.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: San Miguel Brewery Inc. is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.