Live Chat Manager

Job Description: We are seeking a talented Live Chat Manager to join our team at mClinica in Pasig, NCR, PH. This position is part-time and requires a candidate with a Mid-to-Senior level of seniority and at least 7 years of experience in customer service, digital marketing, or related fields.

Responsibilities: - Manage and oversee the live chat operations, ensuring timely and accurate responses to customer inquiries - Develop strategies to improve the efficiency and effectiveness of the live chat platform - Train and mentor live chat agents to provide exceptional customer service - Monitor chat conversations to identify trends, issues, and opportunities for improvement - Collaborate with cross-functional teams to drive customer engagement and satisfaction - Analyze data and reporting to track performance metrics and make data-driven decisions - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Bachelor's degree in Marketing, Communications, or related field - Energetic and passionate about customer service and digital marketing - Strong time management and project management skills - Excellent communication and interpersonal skills - Proven track record of successfully managing live chat operations - Experience with live chat software and CRM systems - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite

Benefits: - Employee discounts on company products - Medical coverage - Life insurance - A dynamic workplace that values teamwork, fostering innovation, and shared success

Equal Opportunity Statement: mClinica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.