Live Chat Manager - Work from home

Job Description:

Plentina is seeking a talented and experienced Live Chat Manager to work remotely from home. This part-time position requires a mid-to-senior level professional with at least 8 years of relevant experience in customer service and chat support. The ideal candidate will be resilient and passionate about delivering exceptional customer service through live chat interactions.

Responsibilities: - Manage a team of live chat agents to ensure they are providing high-quality customer service and meeting performance targets - Monitor chat conversations to provide feedback and coaching to agents - Develop and implement training programs to improve the skills and knowledge of chat agents - Analyze chat metrics to identify trends and opportunities for improvement - Work closely with other departments to address customer issues and resolve them in a timely manner - Stay up-to-date on industry trends and best practices in live chat support

Requirements: - 8 years of experience in customer service, with a focus on live chat support - Proven track record of successfully managing a team of chat agents - Strong decision-making and communication skills - Ability to work independently and manage multiple priorities - Bachelor's degree in a related field preferred

Personality traits: - Resilient: Able to handle challenging situations and bounce back from setbacks - Passionate: Enthusiastic about providing outstanding customer service and improving the chat support experience

Soft skills: - Decision-making: Ability to make informed and timely decisions in a fast-paced environment - Communication: Excellent verbal and written communication skills

Benefits: - Free food - Visa sponsorship - Travel opportunities

Working environment: At Plentina, we have a strong focus on exceeding customer expectations and delivering delight through live chat support interactions. We strive to create a positive and supportive work environment where employees can thrive and grow in their careers.

Deadline to apply: June 23, 2024

Equal Opportunity Statement: Plentina is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected classification. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.