Live Chat Manager - Work from home

Job Description:

Balikbayad, a leading financial services company based in Makati, NCR, PH, is seeking a part-time Live Chat Manager to join our team. This role is perfect for a candidate with 6 years of experience who is looking to work from home at a mid-to-senior level.

Responsibilities: - Manage the live chat platform, responding to customer inquiries in a timely and professional manner - Supervise a team of chat agents, providing guidance and support as needed - Monitor chat performance metrics and implement strategies to improve customer satisfaction - Collaborate with other departments to ensure consistent messaging across all customer touchpoints - Identify trends and customer pain points to provide feedback for product improvement

Requirements: - 6 years of experience in a customer service or live chat management role - Independent and resilient personality traits - Strong planning and communication skills - Ability to work remotely and manage a team effectively - Experience with live chat platforms and customer service software - Bachelor's degree in a related field preferred

Benefits: - Joining Bonus - Parental leave - Medical coverage - Opportunities for career growth and development

Working Environment: At Balikbayad, we believe in aligning work with a greater purpose. As a Live Chat Manager, you will contribute to our meaningful mission of providing financial services to the Filipino community. You will have the opportunity to make a real impact and help our customers achieve their financial goals.

Equal Opportunity Statement: Balikbayad is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, or any other protected status. We value diversity and are committed to creating an inclusive and supportive work environment for all employees.

Deadline to apply: July 3, 2024. Apply now to join our dynamic team and be part of something great!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.