Live Chat Officer

Job Description:

Phoenix Petroleum Philippines is seeking a dynamic and enthusiastic Live Chat Officer to join our team in Taguig, NCR on a part-time basis. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to embark on a career in customer service.

Responsibilities: 1. Engage with customers in real-time through live chat sessions to provide timely and accurate information about our products and services. 2. Resolve customer queries and complaints efficiently and effectively, ensuring customer satisfaction at all times. 3. Collaborate with other team members to escalate complex issues and ensure a quick resolution. 4. Maintain a high level of professionalism and customer service etiquette in all interactions. 5. Utilize critical thinking and analysis skills to identify trends and patterns in customer inquiries for process improvements. 6. Stay up-to-date on company policies, products, and promotions to provide accurate information to customers. 7. Assist with administrative tasks related to live chat operations as needed.

Requirements: 1. Adaptable and confident personality traits to effectively engage with customers and handle unpredictable situations. 2. Strong critical thinking and analytical skills to assess customer needs and provide appropriate solutions. 3. Excellent written communication skills with a keen attention to detail. 4. Ability to work collaboratively in a team environment and adapt to changing priorities. 5. Basic computer skills and proficiency in using live chat software.

Benefits: - Travel & spending expenses - Relocation allowance - Visa sponsorship - Opportunities for ongoing learning and development for personal and professional growth

Equal Opportunity Statement: Phoenix Petroleum Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.

Deadline to apply: 2024-05-25

Join our team and be a part of a company that values customer service excellence and continuous growth and development. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.