Remote Live Chat Officer

Job Description:

Olivia, a leading online retailer, is seeking a dynamic and customer-focused Remote Live Chat Officer to join our team in Antipolo, Calabarzon. This part-time position is perfect for an entry-level candidate with at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Respond to customer inquiries and provide personalized assistance through live chat 2. Resolve customer issues in a timely and professional manner 3. Maintain a positive and empathetic attitude towards customers 4. Collaborate with team members to ensure a seamless customer experience 5. Monitor and analyze customer feedback to improve our service offerings 6. Assist with administrative tasks as needed

Requirements: 1. Confident and resilient personality traits 2. Strong presentation and project management skills 3. Excellent communication and interpersonal abilities 4. Ability to work independently and as part of a team 5. Proficient in using live chat software and Microsoft Office Suite 6. Prior experience in customer service is a plus

Benefits: 1. Travel opportunities 2. Company transportation 3. Employee discounts

Working Environment: At Olivia, we promote equality and fairness for all employees. We believe in creating a positive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Olivia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.