Live Chat Officer - Work from home

Job Description:

Bench is looking for a motivated and proactive Live Chat Officer to join our team on a part-time basis. This position offers the flexibility to work from home, making it an ideal opportunity for individuals looking for a remote work arrangement in Manila, NCR, PH.

Responsibilities: - Respond to customer inquiries and provide support through live chat in a professional and timely manner. - Identify and escalate any issues or trends to the appropriate team members for further investigation. - Utilize resources and tools effectively to resolve customer concerns and meet performance targets. - Maintain a high level of customer satisfaction by delivering exceptional service and support. - Work closely with the team to collaborate on strategies for improving customer experience and service delivery. - Stay up-to-date on product and service knowledge to accurately assist customers with their inquiries.

Requirements: - Minimum of 3 years of experience in customer service or a related field. - Hardworking and resourceful with a strong commitment to delivering high-quality customer service. - Adaptable to changing situations and able to thrive in a fast-paced environment. - Strong presentation skills to effectively communicate with customers and team members. - Equal opportunity employer.

Benefits: - Paid overtime for any additional hours worked beyond the regular schedule. - Company transportation for select team members as needed. - Visa sponsorship for eligible candidates looking to advance their careers with us.

Working Environment: At Bench, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member can thrive and grow professionally.

Deadline to Apply: The deadline to apply for the Live Chat Officer position is July 14, 2024. Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.