Remote Live Chat Representative

Job Description:

As a Remote Live Chat Representative at Grab Philippines, you will be responsible for providing excellent customer service and support through online chat platforms. This position requires a resourceful and driven individual who can make decisions quickly and exhibit leadership skills when assisting customers with their inquiries and issues.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely manner via live chat - Providing accurate information about Grab services, promotions, and policies - Troubleshooting technical issues and escalating complex problems to the appropriate departments - Maintaining a positive and professional attitude while assisting customers - Document and track customer interactions and feedback for quality assurance purposes - Collaborating with team members to improve processes and enhance customer satisfaction

Requirements: - Strong communication skills with the ability to articulate solutions clearly and concisely in written form - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Proficiency in using chat platforms and familiarity with customer service software - Strong decision-making skills and ability to work independently - Leadership qualities to motivate and support team members when needed - High school diploma or equivalent required; college degree preferred

Benefits: - Vision insurance - Dental insurance - Retirement plan

Working Environment: At Grab Philippines, you will thrive in a culture that embraces change and responds resiliently to challenges. You will have the opportunity to work remotely and collaborate with a diverse team of professionals dedicated to providing exceptional customer service.

Equal Opportunity Statement: Grab Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors. We encourage individuals of all backgrounds to apply.

Deadline to Apply: May 18, 2024

Join Grab Philippines as a Remote Live Chat Representative and be part of a dynamic team that values customer satisfaction and innovation. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.