Live Chat Representative - Work from home

Job Description:

KMC Solutions is seeking a dedicated and motivated Live Chat Representative to join our team remotely on a part-time basis. As a Live Chat Representative, you will be responsible for providing excellent customer service and support to our clients through online chat platforms. This role is entry level and requires no prior experience, making it a perfect opportunity for individuals looking to kick-start their career in customer service.

Responsibilities: - Engage with customers through live chat to provide assistance and resolve inquiries in a timely and professional manner - Utilize critical thinking skills to troubleshoot customer issues and provide accurate solutions - Collaborate with team members to ensure a seamless customer experience - Maintain a high level of professionalism and reliability in all customer interactions - Document customer interactions and feedback for future reference - Adhere to company policies and procedures to ensure consistency in service delivery

Requirements: - Strong communication skills and the ability to work independently - Reliable and able to work remotely with minimal supervision - Proficient in typing and navigating online chat platforms - Demonstrated cooperation and teamwork skills - Ability to think critically and problem-solve effectively - Must have a stable internet connection and access to a quiet workspace - High school diploma or equivalent

Personality Traits: - Independent - Reliable

Soft Skills: - Critical thinking - Cooperation

Benefits: - Vision insurance - Paid sick leave - Company equipment provided for remote work

Working Environment: At KMC Solutions, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to providing a supportive and inclusive work environment where employees can thrive and develop their skills.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We strongly encourage individuals from underrepresented groups to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.