Live Chat Specialist

Job Description:

Zennya is seeking a dynamic Live Chat Specialist to join our team in Makati, NCR, PH on a part-time basis. As an Entry Level Live Chat Specialist, you will be responsible for engaging with our customers through live chat to provide support, answer questions, and ensure a positive experience for all users.

Responsibilities: - Manage live chat conversations with customers to provide timely and accurate responses - Identify and escalate priority issues to the appropriate team members - Maintain a high level of customer satisfaction through effective communication and support - Collaborate with other team members to improve the overall customer experience - Stay up-to-date on company products, services, and promotions to provide accurate information to customers

Requirements: - Strong communication skills and customer service experience - Ability to multitask and effectively manage multiple live chat conversations at once - Familiarity with live chat software and customer support systems - Reliable and adaptable, able to respond quickly to changing customer needs - Soft skills such as adaptability and project management - No previous experience required, but a willingness to learn and grow in a fast-paced environment

Benefits: As a Live Chat Specialist at Zennya, you will receive a relocation allowance, life insurance, and travel & spending expenses. In addition, you will have the opportunity to thrive in an energetic and rapidly evolving work setting where your contributions will be valued and recognized.

Deadline to Apply: April 26, 2024

Equal Opportunity Statement: Zennya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.