Live Chat Specialist

Job Description:

MetroMart is seeking a dedicated and customer-oriented Live Chat Specialist to join our team in Pasig, NCR, PH. As a part-time Associate Level employee, you will be responsible for providing real-time assistance and support to customers through our online chat platform.

Responsibilities: - Engage with customers in a professional and friendly manner to address inquiries, resolve issues, and provide product information - Respond to customer inquiries promptly and accurately, ensuring a high level of customer satisfaction - Identify and escalate complex customer issues to the appropriate department or supervisor - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies to provide accurate and timely information to customers

Requirements: - Minimum of 3 years of experience in customer service or a related field - Hardworking and resilient attitude in a fast-paced environment - Strong decision-making skills and attention to detail - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Familiarity with live chat platforms and customer service software is a plus

Benefits: - Training and professional development opportunities to enhance your skills - Gym membership to promote health and wellness - Profit sharing for added financial benefits

Working Environment: At MetroMart, we believe in fostering a culture of diversity and inclusivity, where all employees feel valued and respected. We encourage open communication and collaboration to create a sense of belonging for everyone on our team.

Equal Opportunity Statement: MetroMart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating an inclusive work environment where all individuals are welcome and valued. Apply now to join our team and be a part of our mission to provide exceptional customer service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.