Live Chat Specialist

Job Description:

Advance is seeking a part-time Live Chat Specialist to join our team in Manila, NCR, PH. As an Associate Level specialist with 4 years of experience, you will be responsible for providing exceptional customer service and support through our live chat platform. The ideal candidate for this role will be hardworking, resourceful, creative, and have strong research skills.

Responsibilities: - Engage with customers in real-time through our live chat platform to provide support and answer inquiries - Resolve customer issues efficiently and effectively, ensuring a positive customer experience - Utilize creativity and research skills to provide personalized solutions and recommendations to customers - Collaborate with internal teams to escalate and address complex customer issues - Leverage data and insights to continuously improve the live chat experience and drive strategic initiatives - Maintain a high level of professionalism and customer service at all times

Requirements: - 4 years of experience in a customer service or support role - Strong communication skills and the ability to multitask in a fast-paced environment - Proficiency in live chat software and customer service platforms - Ability to think creatively and problem-solve in real-time - Excellent research skills to quickly find information and resources to assist customers - A positive attitude and eagerness to learn and grow in a dynamic team environment

Benefits: - Disability insurance - Joining Bonus - Retirement plan

Working Environment: At Advance, we leverage data to inform decisions and drive strategic initiatives. Our team values creativity, collaboration, and a commitment to excellence. As a Live Chat Specialist, you will have the opportunity to make a meaningful impact on our customer experience and contribute to the overall success of our organization.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Advance is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.