Live Chat Specialist - Work from home

Job Description:

Saphron is seeking a highly motivated and energetic Live Chat Specialist to join our team on a part-time basis. As a Live Chat Specialist, you will work remotely from home and be responsible for providing excellent customer service and support through live chat interactions.

Responsibilities: - Engage with customers through live chat to answer inquiries, provide information, and resolve any issues or concerns in a timely and professional manner - Utilize critical thinking skills to assess customer needs and provide appropriate solutions - Maintain a high level of customer satisfaction by delivering exceptional service and building positive relationships with clients - Collaborate with other team members to ensure seamless communication and consistent service delivery - Stay up-to-date on company products, services, and promotions to effectively address customer queries - Document customer interactions and feedback to continuously improve service quality - Meet or exceed performance goals and targets set by the company

Requirements: - 3 years of experience in customer service or a related field - Energetic and hardworking personality traits - Excellent communication skills, both written and verbal - Strong critical thinking skills and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in using live chat software and other customer service tools - High-speed internet connection and a suitable workspace for remote work

Benefits: - Travel opportunities for top performers - Profit sharing opportunities - Relocation allowance for potential career growth opportunities - Flexible working hours

Working Environment: At Saphron, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all team members feel valued and respected. We encourage open communication, collaboration, and personal growth to foster a positive and supportive work environment.

Equal Opportunity Statement: Saphron is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: July 5, 2024

Join our team and make a difference in the lives of our customers while enjoying the flexibility of working from home as a Live Chat Specialist at Saphron!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.