Online Account Support Assistant

Job description:

Cloudstaff is seeking an Online Account Support Assistant to join our team in Caloocan, NCR, PH. This is a part-time entry-level position requiring at least 1 year of experience in a similar role. The ideal candidate will be dedicated and passionate about providing exceptional customer service.

Responsibilities: - Provide online account support to customers via email, chat, and phone - Assist customers with account inquiries, troubleshooting, and technical issues - Update customer account information accurately and in a timely manner - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities for improvement in the account support process - Communicate effectively with customers to ensure their needs are met

Requirements: - 1 year of experience in a customer service or account support role - Excellent communication and presentation skills - Strong planning and organizational skills - Ability to work independently and as part of a team - Basic knowledge of online account management systems - High school diploma or equivalent

Benefits: - Paid sick leave - Dental insurance - Vision insurance

Working environment: At Cloudstaff, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to provide the best possible support to our clients.

Deadline to apply: July 4, 2024

Equal opportunity statement: Cloudstaff is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.