Online Account Support Associate

Job Description:

Altitude Games is looking for a passionate and driven individual to join our team as an Online Account Support Associate. As an Entry Level position, no prior experience is required, making this a great opportunity for someone looking to start their career in the gaming industry.

Responsibilities: - Provide online account support to customers, assisting with any issues or inquiries they may have - Manage customer accounts, ensuring accuracy and security of information - Respond to customer emails and messages in a timely and professional manner - Assist customers with account creation, login, and troubleshooting technical issues - Collaborate with the customer support team to ensure a seamless experience for all users - Stay up to date on new products and services, and proactively suggest improvements to enhance customer satisfaction - Maintain accurate records of customer interactions and transactions

Requirements: - Passion for gaming and a drive to succeed in a fast-paced environment - Strong adaptability to changing tasks and priorities - Excellent planning and organizational skills - Ability to work effectively in a team as well as independently - Strong communication skills, both written and verbal

Benefits: - Employee discounts on Altitude Games products - Relocation allowance for eligible candidates - Vision insurance for all employees

Working Environment: At Altitude Games, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for learning and advancement within the company, fostering a supportive and collaborative work environment.

Equal Opportunity Statement: Altitude Games is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.