Online Account Support Manager

As an Online Account Support Manager at PLDT in Caloocan, NCR, PH, your primary responsibility will be to manage and support online customer accounts to ensure a seamless and efficient experience for our clients.

Responsibilities: - Manage and maintain customer accounts through online platforms - Provide timely and accurate responses to customer inquiries and concerns - Collaborate with other departments to address customer issues and improve overall service quality - Analyze customer data and trends to identify opportunities for improvement - Implement strategies to increase customer satisfaction and retention rates - Stay up to date on industry trends and best practices to continuously improve account support processes - Assist in training and onboarding new team members as needed - Work closely with the sales and marketing team to promote new products or services to existing customers - Act as a liaison between customers and internal stakeholders to ensure a positive customer experience

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 5 years of experience in customer service or account management - Strong communication skills, both written and verbal - Ability to prioritize and manage multiple tasks simultaneously - Proficiency in MS Office and online account management platforms - Energetic and motivated personality with a passion for customer service - Strong research skills to stay updated on industry trends and best practices

Benefits: - Profit sharing opportunities - Employee discounts on products and services - Free accommodation for business trips - Opportunity to work in a high-achieving and supportive environment

Deadline to apply: 2024-05-08

Equal opportunity statement: PLDT is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.