Online Account Support Manager

Job Description:

Storm Technologies is seeking a dynamic and experienced Online Account Support Manager to join our team in Davao City, Philippines. As a leader in the industry, we are looking for a motivated and resourceful individual who can provide exceptional support to our online accounts. This is a part-time position at a mid-to-senior level, requiring a minimum of 6 years of experience in a similar role.

Responsibilities: 1. Manage and oversee online accounts, ensuring timely and accurate support to customers. 2. Develop and maintain relationships with key accounts, providing personalized solutions to meet their needs. 3. Analyze account performance and provide recommendations for improvement. 4. Collaborate with internal teams to ensure seamless delivery of services to online accounts. 5. Stay up-to-date on industry trends and best practices to optimize account support strategies. 6. Handle escalations and resolve issues in a professional and timely manner. 7. Conduct regular account reviews and report on key metrics to senior management. 8. Implement customer feedback and suggestions to enhance the online account support experience.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in account management or customer support, with a minimum of 6 years in a similar role. 3. Strong emotional intelligence and excellent interpersonal skills. 4. Ability to plan and prioritize tasks effectively. 5. Exceptional communication and negotiation skills. 6. Proficiency in CRM software and Microsoft Office Suite. 7. Experience in e-commerce or online retail is a plus. 8. Fluent in English, both written and spoken.

Personality Traits: 1. Motivated to succeed and exceed targets. 2. Resourceful in finding solutions to complex problems.

Soft Skills: 1. High emotional intelligence to navigate challenging situations with grace. 2. Strong planning skills to organize and execute account support strategies effectively.

Benefits: 1. Relocation allowance for eligible candidates. 2. Medical coverage for you and your dependents. 3. Travel opportunities for training and conferences.

Working Environment: Join a team that is at the forefront of the industry, developing cutting-edge ideas and solutions to drive growth and success.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Storm Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable laws or regulations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.