Online Account Support Manager

Job Description:

Petron Corporation is seeking an experienced and adaptable Online Account Support Manager to join our team in Cebu, Central Visayas, PH. As an Associate Level position with 5 years of experience, the Online Account Support Manager will be responsible for managing and supporting online accounts for our clients.

Responsibilities: 1. Manage and oversee online account activities for clients, including monitoring account performance, troubleshooting issues, and providing support. 2. Develop and implement strategies to improve online account performance and drive growth for clients. 3. Collaborate with internal teams to ensure seamless communication and coordination on client accounts. 4. Provide exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner. 5. Analyze data and utilize metrics to measure account performance and make data-driven decisions. 6. Stay current on industry trends and best practices to continually improve online account support services. 7. Lead and mentor a team of account support specialists, providing guidance and support as needed.

Requirements: 1. 5 years of experience in account management or a related field. 2. Strong project management skills with the ability to manage multiple tasks and priorities effectively. 3. Excellent people management skills with the ability to lead and motivate a team. 4. Adaptable and resilient, able to thrive in a fast-paced and dynamic environment. 5. Proficient in using online tools and platforms for account management. 6. Excellent communication skills, both written and verbal. 7. Bachelor's degree in Business, Marketing, or a related field.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Parental leave for new parents. 3. Paid overtime for additional work hours.

Working Environment: At Petron Corporation, we nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, innovation, and collaboration to drive success and growth. We provide a supportive and inclusive environment where every team member is encouraged to contribute their unique skills and talents.

Deadline to Apply: Interested candidates should apply by 2024-05-18.

Equal Opportunity Statement: Petron Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workforce where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.