Online Account Support Specialist

Job Description:

AllCare is seeking a part-time Online Account Support Specialist to join our team in Cebu, Central Visayas, PH. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service or account management. We are looking for individuals who are resilient, driven, have strong presentation skills, and can work cooperatively with team members.

Responsibilities: 1. Provide exceptional online account support to customers via email, chat, and phone. 2. Assist customers with any questions or issues related to their accounts. 3. Troubleshoot account-related problems and escalate issues when necessary. 4. Maintain accurate and detailed records of customer interactions. 5. Collaborate with other departments to ensure customer satisfaction. 6. Continuously strive to improve customer experience and retention. 7. Stay up-to-date on product and service offerings.

Requirements: 1. At least 2 years of experience in customer service or account management. 2. Excellent communication and interpersonal skills. 3. Ability to work in a fast-paced environment. 4. Proficient in using online tools and platforms. 5. Strong organizational skills and attention to detail. 6. Resilient and able to handle difficult customer interactions. 7. Driven to meet and exceed performance goals. 8. Ability to work cooperatively with team members.

Benefits: 1. Paid Time Off (PTO) 2. Medical coverage 3. Employee discounts

Working Environment: At AllCare, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where employees can thrive and grow.

Deadline to apply: April 27, 2024

Equal Opportunity Statement: AllCare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as covered veterans in accordance with applicable federal, state and local laws. AllCare complies with applicable state and local laws governing non-discrimination in employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.