Online Account Support Specialist

Job Description:

We are looking for a dynamic and driven Online Account Support Specialist to join our team at Pushkart.ph in Quezon City, NCR, Philippines. As a part-time Associate Level employee with at least 3 years of experience, you will be responsible for providing exceptional support to our online account holders. This role requires someone who is adaptable and confident in handling various customer inquiries and concerns.

Responsibilities: 1. Serve as the main point of contact for online account holders, addressing their concerns and providing timely resolutions. 2. Assist customers with account setup, password resets, and other account-related issues. 3. Troubleshoot technical issues related to online account access and usage. 4. Collaborate with internal teams to escalate and resolve complex customer issues. 5. Monitor account activity to ensure security and prevent fraudulent activity. 6. Provide account usage tips and recommendations to enhance the customer experience. 7. Maintain accurate records of customer interactions and transactions. 8. Assist with account management tasks, such as updating personal information and preferences.

Requirements: 1. Previous experience in customer support or account management. 2. Strong communication and interpersonal skills. 3. Ability to work independently and multitask effectively. 4. Knowledge of online account management systems is preferred. 5. Cooperativeness and leadership skills to work effectively with team members. 6. Must be adaptable and able to handle high-pressure situations. 7. Must be confident in dealing with customers and finding solutions to their problems.

Benefits: - Travel and spending expenses covered by the company. - Company transportation provided for commuting. - Parental leave options available for eligible employees.

Working Environment: At Pushkart.ph, we focus on exceeding customer expectations and delivering delight with every interaction. Our team is dedicated to providing top-notch support and creating a positive customer experience.

Equal Opportunity Statement: Pushkart.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to Apply: 2024-05-17

If you meet the requirements and are excited about the opportunity to join our team as an Online Account Support Specialist, please submit your application before the deadline. We look forward to reviewing your application and potentially welcoming you to our team at Pushkart.ph.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.