Online Account Support Specialist

Job Description:

Xepto Computing is looking for a detail-oriented and energetic Online Account Support Specialist to join our team in Taguig, NCR, PH. As an Associate Level position, the ideal candidate should have at least 3 years of relevant experience in customer service and account management.

Responsibilities: - Provide online account support to customers through various communication channels such as email, chat, and phone - Assist customers with account setup, troubleshooting, and general inquiries - Collaborate with cross-functional teams to resolve customer issues in a timely manner - Maintain accurate records of customer interactions and transactions - Identify opportunities to improve customer experience and provide feedback to the team - Stay up-to-date on product updates and industry trends to better assist customers - Work independently to handle customer inquiries and escalations effectively

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 3+ years of experience in customer service or account management - Strong communication skills and ability to work well in a team environment - Attention to detail and ability to manage multiple tasks simultaneously - Independent and self-motivated with a strong sense of accountability

Personality traits: - Independent - Energetic

Soft skills: - Teamwork - Attention to detail

Benefits: - Remote work flexibility - Travel opportunities - Dental insurance

Working environment: At Xepto Computing, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to training and development programs to enhance their skills and advance their careers.

Equal Opportunity Statement: Xepto Computing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.