Online Call Center Officer

Job Description:

Lazada Philippines is looking to hire a part-time Online Call Center Officer to join our team in Manila, NCR, PH. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a similar role.

Responsibilities: 1. Handle incoming calls from customers regarding product inquiries, order status, delivery issues, and returns. 2. Provide excellent customer service by resolving customer complaints and issues in a professional and timely manner. 3. Assist customers with navigating the Lazada website and mobile app to ensure a seamless shopping experience. 4. Collaborate with other departments to address customer concerns and provide feedback for process improvements. 5. Meet and exceed individual and team KPIs for call resolution, customer satisfaction, and response times. 6. Utilize the CRM system to accurately document all customer interactions and follow up on outstanding issues. 7. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.

Requirements: 1. Confident and passionate individual with excellent communication skills. 2. Strong attention to detail and creativity to find solutions to customer problems. 3. Previous experience in a call center or customer service role is preferred. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Proficient in using basic computer applications and CRM systems. 6. Flexible to work varying shifts including weekends and holidays. 7. High school diploma or equivalent is required.

Benefits: 1. Medical coverage for part-time employees. 2. Training and professional development opportunities to enhance skills and grow within the company. 3. Paid sick leave to ensure employees can take time off when needed.

Working Environment: At Lazada Philippines, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to creating a positive and inclusive work environment where employees can thrive and succeed.

Deadline to Apply: Interested candidates can apply until April 24, 2024.

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.