Online Call Center Officer

Job Description:

Advance, a leading company in Parañaque, NCR, PH, is currently seeking a detail-oriented and motivated Online Call Center Officer to join our team on a part-time basis. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to jumpstart their career in customer service.

Responsibilities: - Answer incoming calls from customers and provide information on products and services - Respond to customer inquiries via email, chat, or social media - Assist customers with order placement, payment processing, and returns/exchanges - Resolve customer complaints in a professional and efficient manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Adhere to company policies and procedures at all times

Requirements: - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively - Strong critical thinking skills and problem-solving abilities - Proficiency in Microsoft Office applications and CRM software - Adaptable to changing work environments and schedules - Motivated to provide exceptional customer service - Previous experience in a call center or customer service role is a plus

Benefits: - Company-provided equipment for remote work - Profit sharing opportunities - Relocation allowance for eligible employees - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Advance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We celebrate diversity and are committed to creating an inclusive work environment for all employees.

If you are a driven individual with a passion for customer service, we encourage you to apply for the Online Call Center Officer position at Advance before the deadline on June 26, 2024. Join us in delivering exceptional customer experiences and advancing your career in the exciting world of online call centers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.