Online Call Center Officer

Job Description:

Converge ICT Solutions Inc. is seeking a highly motivated and detail-oriented Online Call Center Officer to join our team in Quezon City, NCR, PH. As an Associate level position, the ideal candidate should have at least 4 years of experience in a similar role and possess the personality traits of confidence and reliability.

Responsibilities: 1. Manage inbound and outbound calls in a professional and efficient manner. 2. Provide exceptional customer service by addressing inquiries, resolving issues, and handling complaints. 3. Utilize analytical skills to assess customer needs and recommend appropriate solutions. 4. Collaborate with team members to ensure a seamless customer experience. 5. Follow company policies and procedures to maintain quality standards. 6. Update customer information in the database accurately. 7. Meet and exceed performance metrics such as call quality and response time. 8. Stay up-to-date on product knowledge to effectively assist customers. 9. Adhere to schedules and work efficiently to maximize productivity.

Requirements: 1. At least 4 years of experience in a call center environment. 2. Confident and reliable with excellent communication skills. 3. Strong analytical skills and ability to think critically. 4. Team player with a cooperative attitude towards colleagues. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to multitask and prioritize tasks effectively. 7. High school diploma or equivalent required. 8. Fluent in English and Filipino languages.

Benefits: 1. Life insurance coverage. 2. Profit sharing opportunities. 3. Paid overtime for additional hours worked.

Working Environment: At Converge ICT Solutions Inc., we value autonomy and independence, empowering our employees to excel in their roles. We foster a supportive and collaborative work environment where team members are trusted to make decisions that benefit our customers and company.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Converge ICT Solutions Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We encourage all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.