Online Chat Support Assistant

Job Description:

LBC Express Holdings, Inc. is seeking a motivated Online Chat Support Assistant to join our team in Cebu, Central Visayas, Philippines. This part-time entry-level position is perfect for individuals looking to gain experience in the customer service industry.

Responsibilities: - Respond to customers' inquiries and concerns through online chat in a timely and professional manner - Provide information about products, services, and promotions - Assist customers with order tracking, delivery status, and issue resolution - Collaborate with other team members to ensure seamless customer experience - Report technical issues and customer feedback to the appropriate departments - Maintain a positive and empathetic attitude towards customers at all times - Meet or exceed performance metrics such as response time and customer satisfaction ratings

Requirements: - Reliable and driven individual with a strong work ethic - Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously - Excellent teamwork and problem-solving skills - Strong written communication skills with attention to detail - Basic computer skills and familiarity with online chat platforms - High school diploma or equivalent

Benefits: - Company transportation - Life insurance - Parental leave - Opportunities for career growth and development

Working Environment: At LBC Express Holdings, Inc., we prioritize employee well-being through health and wellness initiatives. Our supportive team environment encourages collaboration and personal growth.

Equal Opportunity Statement: LBC Express Holdings, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 1, 2024.

If you are an enthusiastic individual with a passion for customer service, we encourage you to apply for the Online Chat Support Assistant position at LBC Express Holdings, Inc. Join our team and start a rewarding career in the logistics industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.