Online Chat Support Assistant

Job Description:

KMC Solutions is currently seeking a part-time Online Chat Support Assistant to join our team in Makati, NCR, PH. As an Associate level position, the ideal candidate will have at least 4 years of experience in a similar role and possess the personality traits of being adaptable and hardworking.

Responsibilities: - Provide online chat support to customers on various platforms - Respond to customer inquiries in a timely and professional manner - Assist customers with product information, account inquiries, and technical support - Troubleshoot and resolve customer issues effectively - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions

Requirements: - 4 years of experience in a customer service or online chat support role - Strong communication and research skills - Ability to adapt to changing customer needs and technology platforms - Proficiency in multitasking and problem-solving - Familiarity with CRM systems and online chat platforms - High school diploma or equivalent

Benefits: - Company-provided equipment for remote work - Company transportation for on-site work - Relocation allowance for eligible employees - Opportunities for growth and advancement within the company

Working Environment: At KMC Solutions, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As an Online Chat Support Assistant, you will have the opportunity to expand your skills and knowledge while providing exceptional customer service.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.