Online Chat Support Officer

Job Description:

KMC Solutions is seeking a dynamic and energetic Online Chat Support Officer to join our team in Caloocan, NCR, PH. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Provide prompt and efficient customer support through online chat channels - Assist customers with inquiries, troubleshoot issues, and provide solutions - Maintain a high level of professionalism and customer service at all times - Collaborate with other team members to ensure a seamless customer experience - Identify and escalate complex issues to the appropriate department - Use critical thinking and problem-solving skills to resolve customer concerns - Keep accurate records of customer interactions and transactions - Stay up-to-date on company policies and product knowledge to provide accurate information to customers

Requirements: - Energetic and resilient personality traits - Strong leadership and cooperation skills - Excellent written communication skills - Ability to multi-task and prioritize in a fast-paced environment - Experience in customer service or online support roles - Proficiency in using online chat platforms and CRM systems - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Dental insurance - Vision insurance - Retirement plan

Working Environment: At KMC Solutions, we nurture an entrepreneurial atmosphere, even within an established organization. Our team members are encouraged to think creatively, take initiative, and work collaboratively to achieve our goals.

Deadline to Apply: April 27, 2024

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.