Online Chat Support Representative

Job Description:

Olivia, a leading online retail company in Quezon City, NCR, PH, is seeking a part-time Online Chat Support Representative to join our dynamic team. As an Associate Level position, we are looking for candidates with at least 4 years of experience in customer service or a related field.

Responsibilities: 1. Provide exceptional customer service through online chat support, addressing customer inquiries, issues, and concerns in a timely and professional manner. 2. Utilize analytical skills to understand and resolve customer problems effectively. 3. Work independently to manage multiple chat sessions simultaneously while maintaining a high level of quality and efficiency. 4. Collaborate with other departments to escalate and resolve complex customer issues. 5. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers. 6. Continuously seek opportunities to improve processes and customer satisfaction.

Requirements: 1. Energetic personality with a positive attitude and strong work ethic. 2. Strong independent work ethic with the ability to prioritize tasks effectively. 3. Excellent analysis and problem-solving skills. 4. Exceptional written communication skills with a keen attention to detail. 5. Ability to adapt to changing situations and handle high-stress environments. 6. Proficient in using chat support software and Microsoft Office applications.

Benefits: - Remote work flexibility allowing you to work from the comfort of your own home. - Travel opportunities to attend team meetings and training sessions. - Company-provided equipment to ensure you have the tools necessary to excel in your role.

Working Environment: At Olivia, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We foster creativity, innovation, and personal development, allowing our team members to thrive in a dynamic and supportive environment.

Deadline to Apply: Interested candidates should apply by July 7, 2024.

Equal Opportunity Statement: Olivia is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.