Online Client Relations Manager

Job Description:

Converge ICT Solutions Inc. is seeking an experienced and dynamic Online Client Relations Manager to join our team in Parañaque, NCR, PH. As an Associate-Level position, the Online Client Relations Manager will be responsible for managing and maintaining relationships with clients through online channels. This part-time role will require a minimum of 5 years of experience in client relations or a related field.

Responsibilities: 1. Act as the main point of contact for clients through online platforms. 2. Respond to client inquiries and concerns in a timely and professional manner. 3. Develop and implement strategies to enhance client engagement and retention. 4. Monitor client feedback and address any issues or concerns promptly. 5. Collaborate with internal teams to ensure client needs are met and exceeded. 6. Generate reports on client satisfaction and feedback for management review. 7. Stay up-to-date on industry trends and best practices to provide valuable insights to clients. 8. Assist with client onboarding and training as needed.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in client relations or a similar role. 3. Strong communication and interpersonal skills. 4. Ability to work independently and be reliable in meeting deadlines. 5. Innovative thinking and adaptability to changing client needs. 6. Proficient in using online communication tools and platforms. 7. Experience in analyzing data and generating reports. 8. Knowledge of customer relationship management (CRM) systems is a plus.

Personality Traits: - Independent - Reliable

Soft Skills: - Innovation - Adaptability

Benefits: - Company equipment provided - Relocation allowance for eligible candidates - Gym membership for work-life balance

Working Environment: At Converge ICT Solutions Inc., we value strong connections and treat our colleagues like an extended family. Our team is dedicated to fostering a collaborative and supportive work environment where everyone can thrive.

Deadline to Apply: 2024-05-08

Equal Opportunity Statement: Converge ICT Solutions Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.