Online Client Relations Representative

Job Description:

Phoenix Petroleum Philippines is seeking an Online Client Relations Representative to join our team in Makati, NCR, PH. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in client relations or customer service.

Responsibilities: - Serve as the primary point of contact for online clients, handling inquiries, concerns, and feedback in a timely and professional manner - Build and maintain strong relationships with clients through effective communication and problem-solving - Monitor online platforms and social media channels to address client issues and engage with customers - Provide product information, pricing details, and assistance with online transactions - Collaborate with the sales and marketing teams to develop strategies for improving online client satisfaction and retention - Keep detailed records of client interactions and report on client feedback to the management team - Stay up-to-date on industry trends, competitor activities, and online client preferences to provide valuable insights to the company

Requirements: - Independent and hardworking individual with a passion for providing exceptional customer service - Strong attention to detail and ability to multi-task efficiently - Excellent communication skills, both written and verbal - Familiarity with online platforms and social media tools - Basic knowledge of CRM systems and online analytics - Ability to work in a fast-paced environment and adapt to changing priorities - High school diploma or equivalent required, college degree preferred

Benefits: - Vision insurance - Free food - Paid sick leave

Working Environment: At Phoenix Petroleum Philippines, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to delivering exceptional service to our clients while embracing new ideas and approaches to meet their needs.

Equal Opportunity Statement: Phoenix Petroleum Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and welcome all qualified candidates to apply for this position.

Deadline to Apply: Interested candidates should submit their applications by June 26, 2024. Don't miss this opportunity to join a dynamic team and make a difference in the online client relations sector!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.