Online Client Relations Specialist

We are seeking a detail-oriented and motivated Online Client Relations Specialist to join our team at LBC Express Holdings, Inc. in Caloocan, NCR, Philippines. This part-time position at the Associate Level requires a minimum of 3 years of experience in a related role.

Responsibilities: 1. Manage and maintain relationships with online clients through various communication channels such as email, chat, and social media. 2. Respond promptly to client inquiries and resolve any issues in a professional and timely manner. 3. Coordinate with internal departments to ensure smooth and efficient processing of client orders and deliveries. 4. Utilize CRM software to keep accurate records of client interactions and transactions. 5. Monitor online reviews and feedback, and address any customer concerns or complaints. 6. Assist in the development of marketing strategies to enhance client engagement and retention. 7. Stay up-to-date on industry trends and competitor activities to identify opportunities for improvement.

Requirements: 1. Proven experience in online client relations or customer service. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Proficiency in Microsoft Office and CRM software. 5. Ability to work independently and in a team environment. 6. Adaptable and dedicated personality traits. 7. Leadership and creativity in handling client interactions. 8. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: 1. Dental insurance 2. Free food 3. Medical coverage

Working environment: Join our dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We provide a supportive and collaborative atmosphere where every team member is valued and empowered to contribute to our growth and success.

Deadline to apply: May 14, 2024

Equal Opportunity Statement: LBC Express Holdings, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.