Online Client Service Assistant

Job Description:

Phoenix Petroleum Philippines is currently seeking a detail-oriented and passionate Online Client Service Assistant to join our team in Quezon City, NCR, PH. This role is part-time and at the Associate Level, requiring at least 3 years of experience in a similar role.

Responsibilities: 1. Interact with clients via online platforms to provide exceptional customer service and support. 2. Handle client inquiries, resolve issues, and provide accurate information about products and services. 3. Process online orders and ensure timely delivery to clients. 4. Assist clients with account management and billing inquiries. 5. Collaborate with internal teams to address client needs and concerns effectively. 6. Maintain client records and ensure accuracy of information in the database. 7. Monitor online reviews and feedback, and address any negative feedback in a timely manner. 8. Stay up-to-date on industry trends and competitors to provide informed recommendations to clients.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Strong communication skills, both written and verbal. 3. Proficiency in Microsoft Office and online communication tools. 4. Ability to multitask and prioritize tasks effectively. 5. Experience in customer service or client management roles preferred. 6. Passionate and motivated individual with excellent decision-making and problem-solving skills.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Joining Bonus for successful candidates. 3. Paid overtime for additional hours worked.

Working Environment: At Phoenix Petroleum Philippines, we support our employees in their personal and professional development. Our team is dedicated to providing a positive and inclusive working environment where all employees can thrive.

Deadline to Apply: Interested candidates must apply by May 28, 2024.

Equal Opportunity Statement: Phoenix Petroleum Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees can contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.