Online Client Service Manager

Job Description:

We are looking for a dedicated and resilient Online Client Service Manager to join our team at Philippine Airlines in Makati. As an Associate level position, the ideal candidate will have at least 5 years of experience in client service management.

Responsibilities: - Develop and maintain relationships with online clients to ensure customer satisfaction and loyalty - Manage the online client service team to achieve department goals and objectives - Analyze customer feedback and data to identify trends and areas for improvement - Plan and implement strategies to enhance the online client experience and increase retention rates - Collaborate with cross-functional teams to address customer issues and drive innovation in service offerings - Monitor and report on key performance indicators related to online client service - Stay current on industry trends and best practices in online customer service

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven track record in client service management, preferably in an online environment - Strong analytical and planning skills - Excellent communication and interpersonal abilities - Ability to work effectively in a fast-paced and dynamic environment - Proficiency in Microsoft Office and CRM software

Personality Traits: - Resilient - Dedicated

Soft Skills: - Analysis - Planning

Benefits: - Company transportation - Paid overtime - Life insurance

Working Environment: We encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and excellence in all aspects of our work.

Deadline to Apply: 2024-04-27

Equal Opportunity Statement: Philippine Airlines is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.