Online Client Service Officer

Job Description:

Plentina is seeking a dedicated and self-motivated Online Client Service Officer to join our dynamic team in Taguig, NCR, PH. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in customer service or client management. The ideal candidate will be driven, independent, adaptable, and possess strong problem-solving skills.

Responsibilities: - Manage online client inquiries and provide timely and accurate responses - Assist clients with account issues, payment processing, and other service-related tasks - Maintain client records and ensure data accuracy - Collaborate with the sales team to maximize client satisfaction and retention - Identify potential issues and proactively address client concerns - Monitor online reviews and ratings to uphold company reputation - Participate in team meetings and contribute to ongoing improvement initiatives

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in online client services or customer support - Strong communication skills and a customer-centric mindset - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Knowledge of online payment platforms and e-commerce tools - Experience in the fintech industry is a plus - Fluency in English and Tagalog

Benefits: - Paid Time Off (PTO) for work-life balance - Relocation allowance for eligible candidates - Travel opportunities for training and networking events

Working Environment: At Plentina, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is passionate about empowering our clients and delivering exceptional service with a personal touch. Join us in our mission to revolutionize online client services and make a positive impact on our community.

Deadline to Apply: Interested candidates should submit their application by May 8, 2024.

Equal Opportunity Statement: Plentina is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value diversity and inclusivity in our workforce and encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.