Online Client Service Officer

Job Description: Balikbayad is seeking a dedicated and resourceful Online Client Service Officer to join our team in Manila, NCR, PH. As an entry-level position, this role is perfect for individuals with at least 1 year of experience who are looking to develop their skills in a dynamic and fast-paced environment. The Online Client Service Officer will be responsible for providing excellent customer service to our clients through various online platforms.

Responsibilities: - Responding to client inquiries and concerns in a timely and professional manner - Managing client accounts and providing updates on their transactions - Assisting clients with online payment processing and troubleshooting any issues - Collaborating with other departments to ensure smooth operations and client satisfaction - Maintaining accurate records of client interactions and transactions - Proactively identifying opportunities to improve the online client experience - Providing feedback and recommendations to the management team for process improvements

Requirements: - 1 year of experience in a customer service or client-facing role - Resourceful and able to work independently with minimal supervision - Strong people management skills and ability to persuade clients effectively - Excellent communication skills, both written and verbal - Proficiency in using online platforms and basic knowledge of online payment systems - High attention to detail and ability to multitask in a fast-paced environment

Benefits: - Training and professional development opportunities to enhance your skills - Life insurance coverage for added security and peace of mind - Visa sponsorship opportunities for qualified candidates

Working Environment: At Balikbayad, we believe in fostering a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to supporting each other and working collaboratively towards achieving our goals.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Balikbayad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.