Online Client Support Assistant

Job Description:

DMCI, a leading company in Parañaque, NCR, PH, is seeking a passionate and energetic Online Client Support Assistant to join our team. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role and possess strong emotional intelligence and communication skills.

Responsibilities: 1. Respond to online inquiries from clients in a timely and professional manner. 2. Provide support to clients through various online platforms, including email, chat, and social media. 3. Assist clients with product information, orders, and any other queries they may have. 4. Collaborate with other team members to ensure a seamless client experience. 5. Maintain accurate records of client interactions and transactions. 6. Contribute to the improvement of online support processes and procedures.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Strong emotional intelligence and communication skills. 3. Ability to work independently and as part of a team. 4. Experience in customer service or client support roles. 5. Proficiency in MS Office and online customer support tools. 6. Excellent time management and organizational skills.

Benefits: 1. Employee discounts on company products and services. 2. Life insurance coverage. 3. Company-provided equipment to support online client support.

Working Environment: At DMCI, we prioritize quality in all aspects of our work, products, and services. As an Online Client Support Assistant, you will play a crucial role in ensuring that our clients receive the highest level of support and service.

Deadline to Apply: Interested candidates should submit their application by July 22, 2024.

Equal Opportunity Statement: DMCI is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.