Online Client Support Associate

Job Description:

AllCare is seeking an Online Client Support Associate to join our team in Manila. As a part-time Associate Level position, the Online Client Support Associate will be responsible for providing exceptional customer service to our online clients. We are looking for individuals who are independent, dedicated, innovative, and analytical in their approach to problem-solving.

Responsibilities: 1. Respond to client inquiries and provide support through various online channels, including email, chat, and social media. 2. Troubleshoot client issues and provide timely and effective solutions. 3. Manage client accounts and ensure accurate and up-to-date information. 4. Collaborate with other team members to improve processes and enhance the client experience. 5. Maintain a high level of professionalism and confidentiality when interacting with clients.

Requirements: 1. Minimum of 2 years of experience in a customer service or client support role. 2. Excellent communication skills, both written and verbal. 3. Strong organizational skills and attention to detail. 4. Ability to work independently and in a team environment. 5. Proficiency in MS Office and other relevant software applications. 6. Must be innovative and have strong analytical skills.

Benefits: 1. Company-provided transportation for work-related travel. 2. Life insurance coverage. 3. Paid Time Off (PTO) for vacation and personal days. 4. Opportunities for unlimited personal and professional growth.

Working Environment: At AllCare, we believe in providing a supportive and inclusive working environment that fosters growth and development. As an Online Client Support Associate, you will have the opportunity to expand your skills and knowledge in the field of customer service.

Equal Opportunity Statement: AllCare is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 14, 2024

If you meet the requirements and are interested in joining our team as an Online Client Support Associate, we encourage you to apply before the deadline. We look forward to welcoming you to the AllCare family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.